FAQ
Shipping & Delivery
What are the delivery times?
Orders are processed within 24 to 48 business hours. Delivery times range from 7 to 20 days depending on your location and the product.
How can I track my order?
With the tracking number you receive by email, you can monitor the status of your order directly on our website’s “Track My Order” page.
What should I do if my package is incomplete or damaged?
Contact our customer service within 48 hours of receiving your order. We will provide a quick and suitable solution.
Payments & Security
Which payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, Amex), PayPal, Apple Pay, installment payments via Klarna, and bank transfer.
Can I pay in installments?
Yes, you can choose to pay in multiple installments with no fees via Klarna directly at checkout.
Is the payment secure?
Yes, all transactions are encrypted and secured using the latest SSL protocols.
Where will I receive the invoice?
The invoice is automatically sent to you by email immediately after your purchase.
How much does shipping cost?
Shipping is free for all orders.
Returns & Refunds
Is it possible to return an item?
Yes, you have 15 days after receipt to return a product in its original condition and packaging, except for made-to-order and sale items.
What are the return fees?
If your product arrives damaged or has a defect, the return shipping costs are fully covered by IceLab. However, for a voluntary return (change of mind, size, etc.), the return costs are the responsibility of the customer.
What is the refund timeframe?
The refund is processed within 5 to 10 business days after receiving and inspecting the returned product, using the same payment method as your original order.
Is it possible to exchange a product?
We do not offer direct exchanges. You will need to return the item and place a new order.
Warranty & Customer Service
What is the warranty period?
All our products come with a 1-year warranty from the date of receipt.
What is covered under the warranty?
The warranty covers manufacturing defects and malfunctions not caused by misuse or normal wear and tear.
How do I request after-sales service?
You just need to contact us via our contact form or by email, attaching your proof of purchase and photos of the issue.
Didn't find the answer to your question ?
Feel free to contact us - we reply within 24 hours